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HiOperator, a rising star in the customer service automation field, has just introduced SMSBot, a brand-new tool aimed at transforming customer support using generative AI.
In a chat with VentureBeat, CEO and founder Liz Tsai shared details about SMSBot’s features and how it could change the way brands communicate with their customers.
SMSBot is designed specifically to tackle the challenges of SMS-based customer service. Using generative AI, it aims to create a groundbreaking experience for users who primarily use their phones.
Managing SMS channels is often tricky for brands because it usually requires live, real-time interaction. Tsai highlighted, “From the brand’s perspective, you need a live agent interacting in real-time, or it becomes a dead end.”
HiOperator’s strategy stands out by aiming for full automation in customer support. Tsai described their system as “an orchestration platform” that blends workflow automation with generative AI to help customers in a more intuitive and conversational manner.
“The goal is to automate customer support,” Tsai elaborated. “Generative AI plays a small part, but it’s crucial for the customer experience.”
The demand for smart automation in customer service is growing, and HiOperator’s SMS solution arrives at the perfect time. By integrating advanced AI into SMS, the company offers an efficient and personalized customer support option.
The launch of SMSBot showcases HiOperator’s dedication to setting new industry standards for automated and human-assisted customer service.
With a keen eye on modern consumer needs, Liz Tsai and her team are leading a significant shift towards intelligent automation in the business world.